Frequently Asked Questions

MOHÈ Jewels combines premium craftsmanship, genuine 925 Sterling Silver, elegant designs, secure payments, fast delivery, premium packaging, and dedicated customer support to give you a trusted jewellery shopping experience.

Yes. Every MOHÈ Jewels piece is crafted from genuine 925 Sterling Silver, containing 92.5% pure silver — known for its durability, shine, and premium quality.

You can reach us through WhatsApp, email, or our Contact Us page. Our support team is always happy to assist with orders, products, and after-sales support.

It can, naturally over time, due to exposure to air, moisture, perfumes, and chemicals. This is a natural property of silver and is easily remedied with a silver polishing cloth.

Yes. Sterling Silver is generally hypoallergenic and suitable for most people with sensitive skin.

Absolutely. Our jewellery is designed for everyday wear. With proper care, it will maintain its shine and beauty for years.

We recommend removing your jewellery before bathing or swimming. This preserves its shine, polish, and overall finish for longer.

Simply wipe with a soft silver polishing cloth after use. Avoid harsh chemicals and abrasive cleaning products.

With regular care and proper storage, your jewellery will retain its shine for years. Occasional polishing restores its original brilliance.

Our 925 Sterling Silver can withstand occasional contact with water. To preserve its shine and plating, we recommend removing it before showering, swimming, or prolonged exposure to water, perfumes, and lotions.

Yes. Every order comes in premium gift-ready packaging, making it perfect for birthdays, anniversaries, Raksha Bandhan, Valentine's Day, weddings, and other special occasions.

Orders are usually dispatched within 24–48 hours, with delivery in 2–7 business days across India.

Yes. We offer fast and secure Pan India shipping.

Once your order ships, you'll receive a tracking link via SMS, WhatsApp, or email to monitor your delivery in real time.

Orders can be cancelled before dispatch. Once shipped, cancellations may not be possible.

Please contact us within 48 hours of delivery with an unboxing video, and our support team will resolve the issue as quickly as possible.

Yes. Eligible products can be returned or exchanged per our Returns and Exchange Policy.

Cash on Delivery is available in selected locations. You'll see the option at checkout if your PIN code is eligible.

Store in a cool, dry place — preferably in the pouch or box provided. Keep away from moisture, direct sunlight, perfumes, and chemicals.

925 Sterling Silver offers superior quality, better durability, a premium finish, and is more skin-friendly than ordinary fashion jewellery. With proper care, it provides lasting beauty and value.